Refund policy

1. Scope of This Policy

This policy explains how returns work for orders placed at kaeparis.com. It covers two different things: our voluntary 30-day returns program, which we offer in addition to the law, and the way we handle items that arrive damaged, defective or incorrect, which is never limited by that program.

Orders placed before this version of the policy was published remain subject to the returns policy published at the time of purchase. If you live outside the United States, please also read section 20, which explains the additional rights that apply where you live.

2. The 30-Day Return Window

Eligible items may be returned within 30 calendar days of delivery. The window begins on the delivery date recorded by the carrier. If no delivery date is recorded, the window begins 15 business days after the date your order was placed.

Your return request must reach us within those 30 days. The item itself may arrive after the window closes, provided it is shipped within the timeframe stated in section 6.

3. Eligible Items

An item is eligible for a voluntary return when all of the following apply:

• It was purchased at its full price. Items shown with a reduced price at the time of purchase are final sale (section 12).
• It is not swimwear (section 13).
• It meets the conditions described in sections 4, 7 and 8.

Eligibility for our voluntary 30-day returns program depends on the conditions outlined in this policy, including the exclusions described in sections 12 and 13. Please review these conditions before placing your order. Discount codes, including newsletter offers, do not change an item's eligibility: a full-price item purchased with a discount code remains eligible, and a final sale item remains final sale.

4. Return Conditions

To be accepted, returned items must be:

• Unworn, unwashed and unaltered, beyond trying them on as you would in a store.
• Free from makeup, self-tanner, deodorant, perfume, smoke or pet odors, stains and pet hair.
• Returned with all original tags attached and all components included, such as belts, straps, removable cups or pads, and every piece of a set sold as a single item.

Please try items on carefully, over underwear, and indoors.

5. Requesting a Return and Authorization

To request a return, email Itskae.store@gmail.com within the return window and include your order number, the name and email address used for the order, the item(s) and size(s) you would like to return, and the reason for the return. Photos are not required for a voluntary return. For damaged, defective or incorrect items, please include photos as described in sections 15 and 16.

We will reply to your request within 2 business days. If your request is approved, you will receive a return authorization with the return address and step-by-step instructions. Please do not send any item back before receiving an authorization, and never to an address printed on the original packaging. Parcels sent to any other address may not reach us and cannot be processed.

6. Preparing and Shipping Your Return

Pack your items securely, preferably in their original packaging, and include a note with your order number. Ship your return within 7 calendar days of receiving your authorization, using a trackable shipping service. Keep your proof of postage and tracking number until your return has been processed. They are your evidence that the parcel was sent.

7. Condition of Returned Items

Our pieces are delicate and are inspected closely. An item will not qualify for a voluntary return if it shows signs of wear or use, such as makeup or deodorant marks, odors, stretched seams or straps, creasing from wear, or missing sequins, stones or beads that were present when the item was delivered.

8. Tags and Packaging

All original tags must remain attached. Where an item was delivered with a hygiene liner, protective film or sealed packaging, it must be returned with that liner, film or seal intact. Footwear must be returned in its original shoe box, placed inside a separate shipping box. Please do not tape or label the shoe box itself.

9. Inspection

We inspect every return within 5 business days of its arrival and will email you the outcome.

If an item does not meet the conditions of this policy, we will explain why and offer to send it back to you. The cost of sending a declined item back to you is paid by you, and we will confirm that cost before shipping. No store credit will be issued for that item. We never dispose of a customer's item without the customer's agreement.

10. Store Credit

Accepted voluntary returns are refunded as store credit equal to the amount you paid for the returned item(s), after any discounts applied to them and including any sales tax charged. We issue your store credit within 3 business days of approving your return, as a digital KAE PARIS gift card sent to the email address used for your order. It can be used for all or part of any future order on kaeparis.com.

Store credit does not expire and carries no fees. It is not redeemable for cash, except where applicable law requires a cash payment of a remaining balance on request.

If you paid with a buy-now-pay-later service, your agreement with that provider continues to apply. Store credit issued for a return does not reduce installments owed to that provider.

Store credit is the outcome of our voluntary returns program only. Where the law requires a refund to your original payment method, including the situations described in sections 15 to 17 and in section 20, we will refund you to your original payment method and will not substitute store credit unless you ask for it.

11. Return Shipping Costs

For voluntary returns, you arrange and pay for return shipping to the address provided in your return authorization. Original shipping is complimentary and is not deducted from your store credit.

Return shipping costs are not fixed. The amount depends on the item you are returning and where you are shipping from, so there is no single flat rate. We do not provide free or automatic return labels. If we are able to offer a return label for your return, its cost remains yours to cover, and we will confirm the amount with you before you decide to use it.

We always cover the cost of returning items that arrived damaged, defective or incorrect.

12. Final Sale

Items sold as final sale are not eligible for returns or exchanges under our voluntary returns policy, except where required by applicable law. This does not affect your rights regarding defective, damaged or incorrectly described products.

Any item displayed with a reduced price at the time of purchase, with its original price shown crossed out, is final sale. This status is fixed at the moment of purchase, and later price changes do not affect it. Items sold as final sale cannot be returned or exchanged for reasons of size, fit, preference or change of mind. Sections 15 to 17, 19 and 20 still apply in full.

13. Swimwear and Hygiene

For hygiene reasons, bikinis and other items in our Swimwear collection are not eligible for voluntary returns or exchanges.

This exclusion applies to products listed in our Swimwear collection. It does not apply to other garments because of their name or style. It does not affect your rights if a swimwear item arrives damaged, defective or incorrect, or the statutory rights described in section 20.

14. Other Sensitive Categories

Gloves. Eligible only if unworn and returned in their original packaging with all tags attached.

Footwear. Eligible only if tried on indoors on a clean, soft surface, with soles free of any marks, and returned in the original shoe box (see section 8).

Bodysuits and lingerie. We do not currently sell these categories. If we introduce them, any specific conditions will be stated on the product page before purchase.

15. Damaged or Defective Items

Please inspect your order when it arrives. If an item is damaged or defective, email us at Itskae.store@gmail.com with your order number and clear photos of the issue. We recommend contacting us within 14 days of delivery so we can help quickly, but this recommendation does not limit any rights you have under applicable law.

Once the issue is confirmed, we will offer a replacement where available or a refund to your original payment method. Store credit is used only if you prefer it. This section applies to all items, including final sale and swimwear, and we cover any return shipping required.

16. Incorrect Items

If you receive an item that differs from your order in style, color or size, contact us with your order number and a photo of what you received. We will send the correct item where available or refund the item to your original payment method, and we cover any return shipping required.

17. Lost or Missing Packages

If your order has not arrived within 20 business days of being placed, or shows as delivered but you have not received it, please check with neighbors and your building's mail area, then contact us. We will investigate with the carrier. If a parcel is confirmed lost before reaching you, we will send a replacement where available or refund you to your original payment method.

18. Customer Care

For any question about a return or an order, email Itskae.store@gmail.com with your order number. We reply within 2 business days. If you are unhappy with how a return was handled, please contact us first so we can try to resolve it. This does not affect any rights you have with your card issuer or payment provider.

19. Your Legal Rights

Our 30-day returns program is voluntary and is offered in addition to your legal rights. Nothing in this policy limits rights you cannot waive under applicable law, including rights relating to defective, damaged or incorrectly described products, implied warranties where they cannot be excluded, and rights you have through your card issuer or payment provider. Where the law gives you a right to a refund, we will refund you to your original payment method.

20. How This Policy Applies Where You Live

United States. This policy applies as written. If the law of your state gives you greater rights, those rights apply.

United Kingdom. You have the right to cancel your order within 14 days from the day after you receive it, without giving a reason. This includes final sale items. To cancel, tell us clearly by email at Itskae.store@gmail.com, then return the items within 14 days of telling us. You pay the cost of returning the items. We will refund the price paid and the original standard delivery charge to your original payment method within 14 days of receiving the items back, or proof that you have sent them, whichever is sooner. We may reduce the refund if an item's value has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning. This right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery. For faulty items, your rights under the Consumer Rights Act 2015 apply, including the right to reject within 30 days for a full refund.

European Union and EEA. You have the right to withdraw from your purchase within 14 days from the day you, or a person you designate, receive the goods, without giving a reason. This includes final sale items. To exercise it, send us a clear statement by email at Itskae.store@gmail.com. You may use the model withdrawal form below, but it is not required. Return the items within 14 days of telling us. You pay the cost of returning the items. We will refund all payments received, including the original standard delivery charge, to your original payment method within 14 days of receiving your withdrawal. We may withhold the refund until we receive the items back or you provide proof of return. The same rules on diminished value and sealed hygiene goods apply. You also benefit from the legal guarantee of conformity of your country of residence, which lasts at least two years.

Model withdrawal form. To Kae Paris, Itskae.store@gmail.com: I hereby give notice that I withdraw from my contract of sale of the following goods: ______. Ordered on ______ / received on ______. Name of consumer: ______. Address of consumer: ______. Date: ______.

Other countries. Where the mandatory consumer law of your country gives you additional rights, those rights apply and prevail over this policy.

Refunds under these statutory rights are made in money to your original payment method. Our voluntary store-credit returns remain available as an alternative if you prefer them and your item qualifies.

Questions? Itskae.store@gmail.com