Everything you need to know about ordering from KAE PARIS. Can't find your answer? Contact us — we're happy to help.
Orders & Shipping
Do you ship worldwide?
Yes. We offer free worldwide shipping on all orders, with no minimum purchase.
When will my order ship?
Every order is prepared with care and shipped within 1–3 business days.
How long does delivery take?
Once your order has shipped, delivery takes 5–10 business days.
How can I track my order?
You'll receive tracking information by email as soon as your order is on its way.
Can I cancel my order?
Please contact us as soon as possible. Orders can only be canceled before they have been prepared for shipment.
Do you ship internationally?
Yes. We offer free worldwide shipping to the destinations available at checkout, with no minimum purchase. Estimated delivery is 5–10 business days after your order ships, wherever you are. This is an estimate, not a guarantee: customs inspections in the destination country can cause delays outside our control. If we are unable to deliver to your address, we will contact you and refund your order in full.
Will I have to pay customs duties or import taxes?
Depending on the destination and the law that applies there, international orders may be subject to import duties, taxes or customs fees. These charges are not included in our prices and are not collected at checkout. Unless the law that applies to you provides otherwise, they are the responsibility of the recipient.
Returns & Refunds
What is your return policy?
Items purchased at full price may be returned within 30 days of delivery for store credit. They must be unworn, unwashed and unaltered, with all original tags attached.
Can I return sale items?
Items shown at a reduced price, with the original price crossed out, are final sale and are marked “Final Sale” on the product page. They are not eligible for voluntary returns or exchanges. This does not affect your rights if an item arrives damaged, defective or incorrect, or any statutory right to cancel that applies where you live.
Can I return swimwear?
For hygiene reasons, items from our Swimwear collection are not eligible for voluntary returns or exchanges. This does not affect your rights if an item arrives damaged, defective or incorrect.
How do I start a return?
Email Itskae.store@gmail.com within 30 days of delivery with your order number, the item and size, and the reason for your return. We reply within 2 business days. Once your request is approved, you will receive a return authorization with the return address and instructions. Items sent back without an authorization cannot be processed.
Who pays for return shipping?
For voluntary returns, you arrange and pay for return shipping. The cost is not fixed: it depends on the item you are returning and where you are shipping from, so there is no single flat rate. We do not provide free or automatic return labels. We always cover return shipping for items that arrive damaged, defective or incorrect.
How will I be refunded?
Approved voluntary returns are issued as store credit: a digital KAE PARIS gift card for the amount you paid for the returned item, sent within 3 business days of approval. It does not expire. Where the law entitles you to a refund, for example for a damaged, defective or incorrect item, we refund you to your original payment method.
Can I exchange an item for a different size?
We do not offer direct exchanges. If your item is eligible, you can return it for store credit and place a new order for the size or style you prefer.
What if my item arrives damaged, or I receive the wrong item?
Please email us with your order number and clear photos. We will send a replacement where available or refund you to your original payment method, and we cover any return shipping required.
I am ordering from outside the United States. Do I have additional rights?
Yes, where the law of your country provides them. If you live in the United Kingdom, the European Union or the EEA, you can cancel your order within 14 days of receiving it, including final sale items and subject only to the limited exceptions set by law, and you will be refunded in money to your original payment method. You pay the cost of returning the items. In other countries, any mandatory consumer rights that apply where you live prevail over our voluntary policy. See section 20 of our Returns Policy.
Sizing & Fit
How do your pieces fit?
KAE PARIS runs true to size unless noted otherwise on the product page. If you're between sizes, we recommend sizing up for a more relaxed fit.
Where can I find measurements?
See our Size Guide for full measurements in inches, including US numeric sizing for our occasion dresses and gowns.
Payment
Which payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay and Google Pay. All transactions are secure and encrypted.
Which currency are your prices in?
Prices are shown in your local currency where available — for example, pounds sterling (GBP) in the UK. In other countries, prices are shown in US dollars (USD). You can change your country using the selector at the top of the page.
For full details, please read our Returns Policy and Shipping Policy.